Natural Curly Indian Hair Extensions

• We accept return(s) within 30 calendar days of original purchase date. Any return(s) request after 30 calendar days of purchase will not be honored.
• The product(s) must be sent back to us in order to process the return.
• If you purchased your product(s) online or over the phone, please contact Client Care at 1- 310-955-4811 or queendayhair@gmail.com. Client Care will send a pre-paid label for your item(s) to be returned to our Corporate office. 
• In return package please include all item(s) for return and your original invoice.
• Merchandise must be in original condition.
• We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from weft or otherwise processed) in any way.
• Zip ties and tags must be intact. Any merchandise that is received without zip ties and tags will be returned to the client without an issue of a refund.
• Bundle Deals cannot be separated into individual units to be return.

Once your item(s) have been received at our corporate office it will be examined thoroughly. If the product has been returned unused, in its original condition we will issue a refund to the original form of payment. Your refund should appear in your account within 5 to 7 business days, subject to your bank’s processing time.

Replacements
There is a 30 Calendar Day product defect exchange policy which commences on the date of purchase. Clients who purchased online or over the phone should contact client care at 1-310-955-4811 or queendayhair@gmail.com to notify us of the issue or concern. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy.

Wig Exchanges and Refunds:
On first receipt of your wig, we require that you use a wig cap (included) to try on your wig for fit in order to keep the unit in new, unused condition. Keep all original packaging in place and DO NOT SEW ON YOUR WIG OR ADD CLIPS OR BANDS. If your wig does not fit as expected, please keep the following refund and exchange policy in mind:

Refund and exchange requests must be initiated within 7 calendar days from date of purchase. Refunds and exchanges will only be honored on new, unused wigs. All original tags must be attached, and the piece must be returned with all original packaging and accompanied by your original receipt.

Refunds and exchanges will not be honored if your wig has been cut or altered in any way or if the unit is returned and appears to be worn. This includes but is not limited to: cutting the lace or any part of the wig, cutting the hair, removing original tags, hair has been picked, brushed, washed, cut, dyed (or chemically altered in any way), flat ironed, or otherwise manipulated with any styling tool, including hair dryers. Refunds and exchanges will not be honored if the unit has had hair product, perfume, or any other products applied to the hair including glues, gels, adhesive tapes, and/or sprays. No change in the integrity of the product itself is allowed: refunds or exchanges will not be honored for units with bases that are torn or damaged in any way. This includes damage from sewing needles.

Shipping Information: Our shipping hours are Monday through Friday from 9:00 am to 3:30 pm PST. All orders MUST BE received with any necessary supporting documents and approved for fulfillment, including approval from our payment processing company to ship the order, before 3:30 pm in order to be shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected during order placement.  

Shipping Costs (via USPS):
Ground: 5-7 Business Days $15.00